Wolfautomations/B2Bgrowthonline operates VidTorq, a software platform that helps businesses create AI-assisted marketing videos and related content. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, create an account, start a free trial, purchase a subscription, upload content, or use VidTorq.

By using VidTorq, you acknowledge this Privacy Policy.

1. Information We Collect

We may collect the following types of information.

Account Information

Name

Email address

Phone number

Job title or role

Company name

Dealership, rooftop, or auto group name

Website URL

Account login details

Plan selection

Trial or subscription status

Billing Information

Payments are processed by Stripe or another authorized payment provider. We may receive billing-related information such as:

Stripe customer ID

Subscription status

Plan selected

Payment confirmation

Billing address

Last four digits of payment method, where available

Failed payment or cancellation status

We do not intentionally store full credit card numbers on VidTorq servers.

Uploaded Content

You may upload or submit content to VidTorq, including:

Vehicle photos

Dealership photos

Logos

Videos

Text

Website content

Vehicle details

Marketing materials

Other business assets

Generated Content

VidTorq may create, process, or store:

AI-generated videos

AI-generated voice

Scripts

Captions

Visual edits

Rendered previews

Watermarked trial outputs

Paid-plan video outputs

Usage and Technical Information

We may collect information about how you use VidTorq, including:

Login activity

Pages or features used

Video generation activity

Trial status

Download activity

IP address

Browser type

Device information

Operating system

Approximate location

Error logs

Performance data

Communications

If you contact us, book a demo, submit a form, respond to an email, or interact with support, we may collect:

Message content

Email replies

Call notes

Support requests

Onboarding information

Communication preferences

2. How We Use Information

We use information to:

Create and manage user accounts

Provide access to VidTorq

Process free trials

Process paid subscriptions

Generate AI-assisted videos and related content

Apply watermarks and download restrictions

Provide customer support

Send account, billing, onboarding, and service notifications

Improve platform performance and reliability

Monitor usage and prevent abuse

Enforce our Terms and Conditions

Process payments and subscription changes

Maintain security

Comply with legal obligations

Send marketing communications where permitted by law or where consent has been provided

3. Free Trial and Paid Plan Data

For free trial users, we may collect signup information, dealership details, website information, trial usage, generated previews, and communication preferences.

Trial videos are watermarked, preview-only, and not downloadable. We may use account and usage data to enforce trial restrictions, prevent misuse, and determine whether an account is eligible for upgrade.

For paid users, we may use billing and subscription information to provide plan access, enable downloads where included, manage subscription status, and enforce plan limits.

4. Uploaded Content and Customer Materials

You retain ownership of materials you upload to VidTorq, such as photos, logos, vehicle information, dealership assets, and other business materials.

We use uploaded content to provide VidTorq services, including generating videos, creating previews, rendering outputs, providing support, improving reliability, and enforcing our Terms.

You are responsible for ensuring that you have the rights, permissions, and consents needed to upload and use any content submitted to VidTorq.

5. AI Processing

VidTorq uses AI-related technologies to generate voice, video, scripts, captions, previews, and other content.

Your uploaded materials, account information, prompts, instructions, and related content may be processed by third-party AI providers or service providers as needed to generate outputs and operate the platform.

We do not guarantee that AI-generated content will be accurate, complete, unique, or suitable for any specific legal, advertising, dealership, OEM, or business requirement. You are responsible for reviewing generated content before using it publicly or commercially.

6. Third-Party Service Providers

We may share information with trusted third-party providers that help us operate VidTorq, including:

Stripe for payment processing and subscription billing

GoHighLevel for forms, CRM, marketing automation, email/SMS workflows, or lead management

Google Workspace for email, notifications, documents, and business communications

Railway or other hosting providers for application hosting and infrastructure

AI service providers for generating voice, video, scripts, captions, and related outputs

Analytics, logging, security, and support tools

Email and communication providers

These providers may process information according to their own terms and privacy policies.

7. Emails, Calls, SMS, and Marketing Communications

We may send service-related communications, including account notices, trial information, billing updates, security alerts, onboarding emails, support messages, and platform updates.

We may send marketing communications where permitted by law or where you have provided consent. You may unsubscribe from marketing emails using the unsubscribe link or by contacting us.

If SMS messaging is used, message and data rates may apply. You may opt out by replying STOP or following the instructions provided in the message, where applicable.

Because Wolfautomations/B2Bgrowthonline is based in Ontario, Canada, commercial electronic messages may be subject to Canada’s Anti-Spam Legislation, also known as CASL.

8. Data Storage and International Transfers

VidTorq may be used by customers in multiple countries. Your information may be stored or processed in Canada, the United States, or other countries where Wolfautomations/B2Bgrowthonline or its service providers operate.

By using VidTorq, you understand that your information may be transferred to and processed in countries outside your location, where privacy laws may differ from those in your jurisdiction.

9. Data Retention

We retain information for as long as reasonably necessary to:

Provide VidTorq

Maintain your account

Process billing and subscriptions

Support legal, tax, accounting, and business records

Resolve disputes

Enforce agreements

Maintain security

Prevent fraud or abuse

We may delete or restrict access to account data, uploaded materials, and generated outputs after account cancellation, trial expiration, inactivity, or termination, subject to applicable law and internal retention practices.

10. Security

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online platform, hosting provider, payment processor, AI provider, or communication system can guarantee complete security.

You are responsible for keeping your login credentials secure and notifying us if you suspect unauthorized access to your account.

11. Your Privacy Rights

Depending on where you are located, you may have rights to:

Access your personal information

Correct inaccurate information

Request deletion of certain information

Withdraw consent where processing is based on consent

Object to certain uses

Request information about how your data is used

Opt out of marketing communications

To make a privacy request, contact us using the information below.

We may need to verify your identity before responding to a request.

12. Business Customers and Authorized Users

If you use VidTorq on behalf of a dealership, auto group, rooftop, company, or other organization, your account may be controlled or administered by that organization.

The organization may have access to account activity, generated content, uploaded materials, user permissions, billing status, and related business data.

13. Children’s Privacy

VidTorq is intended for business users and is not intended for children. We do not knowingly collect personal information from children under 13 or the minimum age required by applicable law.

14. Legal Compliance and Disclosure

We may disclose information if required to:

Comply with law, regulation, legal process, subpoena, or government request

Enforce our Terms and Conditions

Protect the rights, property, or safety of Wolfautomations/B2Bgrowthonline, VidTorq, users, or others

Investigate fraud, abuse, security incidents, or unauthorized activity

Complete a business transaction, such as a merger, acquisition, financing, restructuring, or sale of assets

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on vidtorq.com or made available through the platform.

Continued use of VidTorq after changes means you acknowledge the updated Privacy Policy.

For questions, privacy requests, or concerns, contact:

Brian Wolfs

Email: [email protected]

Website: https://vidtorq.com